Return Policy
Refund Policy
Molinaz
Last updated: [13/12/2025]
At Molinaz, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging
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The return request must be submitted within 30 days of delivery
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Proof of purchase is required
For hygiene and safety reasons, used or opened cosmetic and beauty products cannot be returned.
2. Non-Returnable Items
The following items are non-refundable:
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Opened or used beauty and cosmetic products
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Clearance or final sale items
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Gift cards
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Items damaged due to misuse or improper handling
3. How to Request a Return
To initiate a return, please contact us at:
📧 contact@molinaz.com
Include:
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Your order number
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Reason for the return
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Clear photos (if the item is damaged or defective)
Do not send items back without receiving return approval.
4. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery.
Once verified, we will offer:
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A replacement, or
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A full refund (at our discretion)
5. Refund Processing
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Processing may take 5–10 business days depending on your bank or payment provider
6. Shipping Costs
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Original shipping costs are non-refundable
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Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
7. Order Cancellations
Orders can be canceled only before shipment.
Once an order has been shipped, it cannot be canceled.
8. Exchanges
We do not offer direct exchanges.
If eligible, please return the item and place a new order.
9. Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account again
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Contact your payment provider
10. Policy Updates
Molinaz reserves the right to modify this Refund Policy at any time. Changes will be posted on this page.
Contact Us
For questions regarding refunds or returns, please contact:
📧 contact@molinaz.com